What should I do if my coffee order arrived damaged or incorrect from Sonia M?

If your coffee order from Sonia M arrives damaged or incorrect, this guide will help you quickly resolve the issue and ensure your satisfaction.

Contact Our Customer Support

Please reach out to our dedicated customer support team as soon as possible via our support portal or by phone. Providing timely information helps us address your concerns efficiently.

Information to Provide

• Your order number or receipt details
• A detailed description of the damage or error
• Photographs of the damaged product or incorrect items, if available

Our Resolution Process

Once you've contacted us, our team will prioritize your case and work diligently to offer a suitable resolution. Options include a replacement, a refund, or another appropriate solution depending on the situation.

Commitment to Quality and Customer Satisfaction

At Sonia M, we are committed to delivering high-quality coffee products and outstanding customer support. Your satisfaction is our top priority, and we aim to resolve any issues quickly and professionally.

Additional Support and Resources

For more help or questions, please visit our support portal or contact us directly. Our team is here to assist you with any concerns about your order or our products.

Thank you for choosing Sonia M. We appreciate your trust and look forward to serving your coffee needs with excellence.